Refund and Returns Policy

Return Policy – Consumers

At Cravewise, food safety and product quality are extremely important to us. Because our products are consumable food items, we are unable to accept returns once an order has been delivered. This helps us ensure that every pack reaches our customers in the best possible condition.

Need help with your order?

If you received the wrong item, your order arrived damaged, or there is an issue with the quality of the product, please contact us within 7 days of delivery at info@cravewise.nl. Our team will review the issue and work with you to find a suitable resolution, which may include a replacement or refund where applicable.

Please note:

• Opened products or used items are not eligible for return or exchange.
•  Returns will not be accepted without prior approval from our customer support team.
• Promotional items, discounted products, and gift cards are non-refundable and non-returnable.
• Minor variations in taste, texture, or appearance may occur naturally in food products and do not qualify as defects.